Web Access Management (WAM)

VENDOR INFO

WAM is part of our Sierra ILS.

PRODUCT DESCRIPTION

Web Access Management allows your organization to use the Innovative Web server to forward requests to a remote server (e.g., a subscription database). Your organization can use Web Access Management to:

• Allow users who connect to your catalog from home to access subscription databases.
• Control access to restricted databases by any combination of the following:
  • Assigning a Service Level to the login using Limit NETWORK access
    
    A Service level is a number from 0 to 9 that a patron, terminal, or login must have to access a system function. If the login used by a patron has a Service Level that is lower than the action's Service Level, the system will not perform the action when the user requests it. To set functionality to be accessible by all users, set the Service Level to 0.
  • Designating a patron type (PTYPE) as restricted
  • Requiring patron verification
  • Restricting expired patron records from accessing Web Access Management (contact Innovative for setup). Once set up, service blocking is controlled by Automatic patron BLOCKS.
  • Configuring your Forward table

SUPPORT INFO

Library Support Contact(s):
Matthew Anderson
Email: [e-mail]
Phone: [phone]

Beth Johns
Email: [e-mail]
Phone: [phone]

Innovative Support Contact:
Online Guide (Must go through Supportal First)
Phone: [phone]
Email: [e-mail]
Submit Ticket (Must be logged into Supportal): Link

Innovative Escalation Contacts (For Tech Services Staff)
Level 1 Escalation, North American Central (Region) Manager - Gary Bell
[e-mail] / 1-510-450-6344 x4576

Level 2 Escalation, Director of North America West and Central (Regions) - Caitlin Spears
[e-mail] / 1-510-450-6344 x4962, or (cell) 1-415-846-8704

Level 3 Escalation, VP of Support - Hilary Newman
[e-mail] / 1-510-450-6344 x3897, and (cell) 1-510-882-1631

Innovative Sales Contact:
Dennis Carter
[e-mail]