Sierra Scheduler

VENDOR INFO

Scheduler is an III product that we purchased and implemented in the Summer of 2017.

PRODUCT DESCRIPTION

The Job Scheduler manages the execution of jobs, which are created by the Task Builder. The Job Scheduler can contain any number of jobs but a maximum of 100 jobs can be active.

The system checks the list of active jobs every five minutes and starts active jobs at the scheduled date and time. A maximum of five jobs can execute simultaneously. If a job is scheduled to run but five jobs are already running, the system cancels the job.

VERSION INFO/HISTORY

Receives necessary updates and fixes along with Sierra updates.

SUPPORT INFO

Library Support Contact(s):
Heather Hillaker
Email: [e-mail]
Phone: [phone]

Matthew Anderson
Email: [e-mail]
Phone: [phone]

Innovative Support Contact:
Online Guide (Must go through Supportal First)
Phone: [phone]
Email: [e-mail]
Submit Ticket (Must be logged into Supportal): Link

Innovative Escalation Contacts (For Tech Services Staff)
Level 1 Escalation, North American Central (Region) Manager - Gary Bell
[e-mail] / 1-510-450-6344 x4576

Level 2 Escalation, Director of North America West and Central (Regions) - Caitlin Spears
[e-mail] / 1-510-450-6344 x4962, or (cell) 1-415-846-8704

Level 3 Escalation, VP of Support - Hilary Newman
[e-mail] / 1-510-450-6344 x3897, and (cell) 1-510-882-1631

Innovative Sales Contact:
Dennis Carter
[e-mail]