Electronic Resources Management (ERM)

VENDOR INFO

Scheduler is an III product.

PRODUCT DESCRIPTION

Electronic Resource Management (ERM) allows you to manage the relationship between your library and providers of electronic metadata and text, such as abstract, index, and full-text databases, including databases of serials in electronic format. These databases are called resources.

Use of resources such as abstract, index, and full-text databases is typically licensed to a library for a period of time.

Electronic serials (sometimes referred to as electronic titles), like print serials, can be purchased through subscriptions. Electronic serials have coverage data, which is similar in concept to holdings data. (Print serials and print serials vendors are managed with Serials.)

VERSION INFO/HISTORY

???

CRITICAL TECH INFO

Port 1031 must be open on the firewall to allow coverage loads to take place.  We can use this tool to check to see if a port is open.

SUPPORT INFO

Library Support Contact(s):
Beth Johns
Email: [e-mail]
Phone: [phone]

Matthew Anderson
Email: [e-mail]
Phone: [phone]

Innovative Support Contact:
Phone: [phone]
Documentation:  Link
Email: [e-mail]
Submit Ticket (Must be logged into Supportal):  Link

Innovative Escalation Contacts (For Tech Services Staff)
Level 1 Escalation, North American Central (Region) Manager - Gary Bell
[e-mail] / 1-510-450-6344 x4576

Level 2 Escalation, Director of North America West and Central (Regions) - Caitlin Spears
[e-mail] / 1-510-450-6344 x4962, or (cell) 1-415-846-8704

Level 3 Escalation, VP of Support - Hilary Newman
[e-mail] / 1-510-450-6344 x3897, and (cell) 1-510-882-1631

Innovative Sales Contact:
Dennis Carter
[e-mail]