VENDOR INFO
Our WebPAC system, was initiated in 1997 and over time has evolved into many different releases and versions. We are currently running off of the Sierra Platform and Ran Millennium before that, all from Innovative Interfaces.
PRODUCT DESCRIPTION
Online Library Catalog
VERSION INFO/HISTORY
As of May 2016, we are on Sierra Release 2.2
As of December 2017, we are on Sierra Release 3.2 and RedHat 6 for our OS
As of January 26th, 2018, we are on Sierra Release 3.3
As of March 9th, 2018, are are on Sierra Release 3.4
As of October 12, 2018, we upgraded to Release 4.1
On DECEMBER 17th, 2018 we moved from self-hosted to cloud-hosted with Innovative
As of March 7th, 2019, we upgraded to Release 4.2
As of November 5th, 2019, we upgraded to Release 5.0
As of March 5th, 2020, we upgraded to Release 5.1
As of November 25th, 2020, we upgraded to Release 5.2
As of March 5th, 2021, we upgraded to Release 5.3
As of March 8th, 2023, we upgraded to Release 5.6
As of July 6th, 2023, we upgraded to Release 6.0
As of January 10th, 2024, we upgraded to Release 6.1
APPLICATION SERVER/WAM IP ADDRESSES
December 2018 - Current: 18.224.143.109
SUPPORT INFO
Our Innovative 'Site Code'
sagsu
Library Support Contact:
Matt Anderson
Email: maanders@svsu.edu
Phone: 964.2068
IT Support Contact:
General
Email: support@svsu.edu
Phone: 964.4225
Innovative Support Contact:
General
Phone: 1.800.444.2344
Email: support@iii.com
Submit Ticket: Link
Innovative Escalation Contacts (For Tech Services Staff)
Level 1 Escalation, North American Central (Region) Manager - Gary Bell
gary.bell@iii.com / 1-510-450-6344 x4576
Level 2 Escalation, Director of North America West and Central (Regions) - Caitlin Spears
cspears@iii.com / 1-510-450-6344 x4962, or (cell) 1-415-846-8704
Level 3 Escalation, VP of Support - Hilary Newman
hnewman@iii.com / 1-510-450-6344 x3897, and (cell) 1-510-882-1631
Innovative Sales Contact:
Dennis Carter
dcarter@iii.com
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