AirPAC

VENDOR INFO

AirPAC is an III product that we purchased and implemented in the Fall of 2012.

PRODUCT DESCRIPTION

Search the Library Catalog with a mobile device interface.

VERSION INFO/HISTORY 

We are currently on Version ???.

SUPPORT INFO

Our Innovative 'Site Code'
sagsu

Library Support Contact:
Matt Anderson
Email: [e-mail]
Phone: [phone]

IT Support Contact:
General
Email: [e-mail]
Phone: [phone]

Innovative Support Contact:
General
Phone: [phone]
Email: [e-mail]
Submit Ticket: Link

Innovative Escalation Contacts (For Tech Services Staff)
Level 1 Escalation, North American Central (Region) Manager - Gary Bell
[e-mail] / 1-510-450-6344 x4576

Level 2 Escalation, Director of North America West and Central (Regions) - Caitlin Spears
[e-mail] / 1-510-450-6344 x4962, or (cell) 1-415-846-8704

Level 3 Escalation, VP of Support - Hilary Newman
[e-mail] / 1-510-450-6344 x3897, and (cell) 1-510-882-1631

Innovative Sales Contact:
Dennis Carter
[e-mail]